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Assessing Small Office Accounts Receivable
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A 9 page paper discussing operations of a small medical center’s business office, particularly as they apply to the accounts receivable function. There are several steps that the center can take now to both streamline its operations and create a more secure environment. The ultimate goal needs to be full automation of course, but the center still can take beneficial measures now in anticipation of fully automating business operations in the future. Includes a flowchart of one clerk’s responsibilities and suggestions for pre-automation improvements that can be made now. No sources listed.
Filename: KSacctAR.rtf

Assessing the Columbia Disaster with the Burke-Litwin Model
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A 6 page paper evaluating the utility of the Burke-Litwin conceptual framework for evaluating the loss of the space shuttle Columbia in 2003. The Burke-Litwin model is appropriate for assessing a situation as complex as that concerning the loss of Columbia. A less involved, more technically-oriented approach likely would have failed to identify the real reasons for the loss of Columbia, which essentially constituted an extension of the reasons underlying the loss of Challenger. The approach that the CAIB took in investigating Columbia may well have broken the chain of failure. Bibliography lists 6 sources.
Filename: KSmgChgBurkLit.rtf

Assessment and Critique of “The Leader’s New Work: Building Learning Organization” By Peter Senge
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This 8 page paper examines the 1990 article by Peter Senge “The Leader’s New Work: Building Learning Organization” published by the Sloan Management Review and considers the concept of the leadership for a learning organization and critiques it with reference to good examples of a learning organisation and alternate theories. The bibliography cites 6 sources.
Filename: TEsengelo.rtf

Assessment of Personal Leadership Qualities
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A 5 page paper discussing leadership qualities and the best ways to determine and enhance an individual's own leadership skills. The writer examines three of Sheila Murray Bethel's 12 leadership qualities and uses them as a guide to evaluating individual leadership strengths and weaknesses. Bibliography lists 1 source.
Filename: Perslead.wps

AT&T and MCI
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This 10 page paper examines these two rival telecommunications companies. The paper includes information their past and present positions, finical data, a strategic analysis of their goals, boundaries and activity systems as well as considering the different markets in which they operate and how they are seeking to expand. The bibliography cites 5 sources.
Filename: TEattmci.wps

AT&T Employee Satisfaction
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A 20 page paper. Once known for its excellent service, customers have been leaving AT&T in droves for years. Also, over the years, tens of thousands of employees have lost their jobs. This essay provides an overview of what has been happening at the company and comments on employee morale and job satisfaction. The writer also reports studies linking job satisfaction and customer satisfaction and suggests AT&T adopt a different management and leadership style for future success. Bibliography lists 19 sources.
Filename: PGatto6.rtf

Attracting Human Capital
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This 4 page paper explains that the Human Capital concept is more about looking at employees as assets than as liabilities. Various authors and ideas are discussed. How to attract good employees is at the crux of this well researched paper. Bibliography lists 5 sources.
Filename: SA730hc.rtf

Attribution Theory
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Attributional theory is one way that managers have of understanding the motivational quality of the employee. This 5 page paper examines attributional theory as well as Alderfer's theory of motivation in order to explain the bias of managers for high effort workers. Bibliography lists 3 sources.
Filename: KTattbtn.wps

Autocratic Leadership Verses Democratic Leadership in the Unionized Workplace
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A 6 page discussion of different management styles. While the autocratic leadership style is not without its critics, many contend that it is necessitated by the need for detailed orders and instructions in the unionized situation. This style is compared with the democratic style of leadership as well as with other styles of leadership which encourage employee participation and motivation. Bibliography lists 7 sources.
Filename: PPunions.rtf

Automated Telephone Call Response Systems
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This 5 page paper is based on PGpsh1en.rtf, which considered certain issues including IVR systems; this paper presents a proposal for a research study on the topics discussed in the first paper. The writer explains the research methodology that will be used, the purpose of the study, time frame, scope and research environment. Bibliography lists 5 sources.
Filename: PGivrpro.rtf